1. General information only
The content on dpowerpack.com and in Dpower Pack communications is intended to provide general information about our services, programs and operations. It is presented for convenience and basic understanding.
Although we aim to keep information clear and helpful, it may not reflect every detail of your individual account, your technical setup or the specific regulations that apply to your location. For decisions that could affect safety, finances or legal obligations you should rely on official documents, contracts and direct communication with Dpower Pack, not only on summary information from this website.
2. No legal, financial or engineering advice
Nothing on this website should be interpreted as professional advice in areas such as law, finance, engineering, construction or safety.
- Descriptions of tariffs or billing options are general in nature and are not financial advice.
- Technical notes or examples are not a substitute for detailed engineering studies or site specific design work.
- Compliance information is not legal advice and does not replace consultation with qualified professionals or regulators.
You should always consult appropriate qualified advisers before making decisions that rely on legal, financial or technical interpretations.
3. Accuracy, completeness and updates
Dpower Pack makes reasonable efforts to ensure that website content is accurate and up to date at the time it is published. However:
- Information may change without notice as services, tariffs, policies or regulatory requirements are updated.
- Content may contain unintentional errors, omissions or formatting issues.
- Some pages may summarise complex subjects in simplified form and therefore may not capture every exception or condition.
Official documents, customer agreements and applicable regulatory materials always take precedence over website descriptions if there is any difference between them.
4. Tariffs, service areas and regulations
Tariffs, service options and availability of specific programs can vary by jurisdiction, customer segment and infrastructure constraints. Maps, examples and descriptions on this site are indicative only.
- Not all services or programs described are available in every area or for every type of customer.
- Eligibility criteria, pricing and contract terms may change and may be subject to approval by regulators or other authorities.
- Any comparison with other providers or historic rates should not be taken as a promise of future pricing or conditions.
For authoritative details on what applies to your account, refer to your contract documents, official tariffs and any notices issued directly by Dpower Pack or the relevant regulatory body.
5. Outages, safety and emergencies
Website information about outages, planned maintenance or safety topics is provided to support awareness but should not be your only source of emergency guidance.
- If you or someone else is in immediate danger, or you see a life threatening hazard such as a fallen line, always contact emergency services first using the local emergency number.
- After contacting emergency services you should notify Dpower Pack using the published outage or safety channels so our teams can respond.
- Online forms and email channels may not be monitored in real time and must not be used for urgent or life threatening situations.
Dpower Pack cannot guarantee that outage information on this website or through online tools will reflect real time field conditions in every case.
6. Third party links and content
For convenience, dpowerpack.com may include links to websites, tools or content operated by third parties. These are provided as additional resources only.
- Dpower Pack does not control and is not responsible for the content, security or privacy practices of external websites.
- Links do not imply endorsement of any third party products, services, opinions or information.
- You access third party sites at your own risk and should review their terms and privacy policies carefully.
7. Limitation of liability
To the fullest extent permitted by law, Dpower Pack is not liable for any direct, indirect, incidental or consequential loss or damage that arises from:
- Your use of or reliance on information presented on this website or in general communications.
- Any inaccuracy, error, omission, delay or interruption in the availability of this website.
- Any loss of data, equipment damage or business interruption that occurs as a result of using or being unable to use this site.
Nothing in this disclaimer overrides or reduces mandatory rights that you may have under applicable law, and nothing limits Dpower Pack responsibilities where such limitation is not allowed by regulation or contract.
8. Changes to this disclaimer and the website
Dpower Pack may update this disclaimer or modify website content at any time without prior notice. Changes take effect when they are posted on this page unless a different date is specified.
We recommend reviewing this page periodically so you remain aware of how website information should be interpreted and used. If there is a significant change in how we present legal or safety information we may highlight that change in a prominent way on the site.
9. How to contact Dpower Pack about this disclaimer
If you have questions about the meaning of this disclaimer or how it applies in relation to your account or project, please contact us using the details below.
- Phone: Toll Free +1 888 611-5869
- Website: use the forms on the Contact page at dpowerpack.com
- Mail: refer to your most recent bill or the Contact page for the correct postal address for your area.
When you contact us, describe your question clearly and include any relevant account or project reference so that our team can guide you to the correct documents and policies.