Dpower Pack Services

Energy services built around real world requirements

From single homes to large industrial projects we plan, deliver and support electricity supply that is stable, clearly communicated and designed to keep your plans moving without interruption.

Residential and business supply

Network and infrastructure planning

Dedicated advisory teams

Service overview

A clear set of services for every type of customer

Instead of one size fits all plans we group our services around how you use power at home or at work. Each group is supported by specialists who understand the demands and safety considerations of that environment.

Explore detailed offerings

Residential services

Safe, dependable supply for homes and apartments. We focus on clear bills, simple requests and quick help when something feels wrong.

New connections Meter checks Billing support

Business and commercial

Power for shops, offices and commercial buildings where customer experience depends on equipment that is on and working every day.

Capacity planning Tariff guidance Expansion help

Industrial and high demand

Support for manufacturing, logistics and data heavy operations where unplanned downtime quickly becomes expensive.

High load supply Power quality Reliability focus

Community and public sector

Energy for schools, healthcare facilities and public spaces where reliability and safety matter to the entire community.

Critical services Project coordination Long term planning

Customer speaking with Dpower Pack technician

How our services work in practice

Service delivery that stays aligned with your plans

The overview above shows how we group Dpower Pack services. Behind each group is a dedicated team that scopes your request, plans any field activity and keeps you informed from first enquiry to final handover. Our aim is to make technical network work feel like a clear, step by step service.

Service design that fits your site. Engineers review load, safety and access conditions so that connection, upgrades or new projects are specified correctly from the start.
Coordinated field execution. Our service coordinators schedule site visits, planned outages and inspections so work happens safely and with minimum disruption.
Ongoing service support. After the work is complete our advisory and billing teams remain available to review usage, explain tariffs and help you plan future changes.

See our plans and services Talk to our team

Detailed offerings

What you can expect when you work with Dpower Pack

Every service is built around two goals. Keep your supply stable and keep communication simple. We combine field work, planning and advisory support so you always know what will happen next.

For homes and small businesses

Connection and everyday service

New or upgraded connections with clear guidance on documents and timelines.
Meter installation, checks and replacement when equipment reaches end of life.
Support when you move, renovate or add new appliances that change your load.
Billing explanations in straightforward language with options for flexible payment.

For growing businesses and projects

Capacity planning and upgrades

Load studies that match your planned equipment and operating hours.
Recommendations on tariffs so that costs stay predictable as your demand changes.
Coordinated site visits with engineers, contractors and facility teams.
Clear schedules for network upgrades so you can plan work around short outages when they are needed.

For high demand and critical facilities

Reliability, quality and advisory support

Support with power quality concerns such as voltage swings or sensitive equipment trips.
Coordination for backup arrangements and maintenance windows so operations stay protected.
Guidance as you introduce efficient or renewable technologies that connect to our network.
Dedicated points of contact for sites that require ongoing oversight and periodic review.

Advisory services are tailored around the type of facility and can include multi site reviews where needed.

How we work

A simple process from first conversation to ongoing support

We keep the service journey structured and transparent. You always know who is handling your request, what the next step looks like and how long it should take.

Step 1

Share your requirements

Tell us about your home, business or project. We collect basic details on current usage and future plans.

Step 2

Technical review

Our engineering teams review load, safety implications and existing network conditions in your area.

Step 3

Plan and schedule

We agree on the service scope, any site work that is needed and a schedule that fits your operations.

Step 4

Deliver and support

Field teams complete the work and our support staff stay available to answer questions as you settle in.

Who we serve

Serving a wide range of projects and organisations

Dpower Pack services are designed for many types of users. From individual households to complex industrial campuses we adjust our approach to match the scale and sensitivity of your operations.

Homes and apartments Retail and office spaces Warehouses and logistics Technology and data use Healthcare and education Industrial parks and complexes

Not sure which service fits you

Many customers are unsure how to describe their needs on day one. That is normal. Share what you can and we will help translate it into the right technical request.

Service questions

Answers to common questions about our services

If your question is not listed here you can always reach out through the contact form or our toll free number. Our support team is happy to walk through details with you.

You can start by filling in the contact form with details of your location and the type of property. Our team will respond with a list of documents, an outline of the process and an indicative timeline based on your area.

Yes. During the planning stage we ask about how you use energy through the day and the type of equipment you run. Based on this we explain different tariff options and highlight the one that best matches your pattern so that costs stay predictable.

Project timelines often move. If your schedule changes contact your Dpower Pack representative as early as possible. We can usually adjust work windows and site visits to align with your updated milestones.

We work with many customers who are introducing efficient equipment or renewable generation. Our role is to check that installations are compatible and safe when connected to our network and to explain any additional steps that may be required.

For urgent safety concerns the toll free number connects you immediately to our 24/7 team. For form submissions and email enquiries we aim to respond within one working day with either a direct answer or a request for additional information.

Ready to get started with Dpower Pack

Power your home, business or project with confidence

Talk with our team about new connections, upgrades or ongoing support. We keep the process simple, transparent and focused on what you need from your energy partner.

Request a callback Call our team