How Dpower Pack handles your information

1. Scope of this policy

This Privacy Policy describes how Dpower Pack ("Dpower Pack", "we", "us" or "our") collects, uses and shares information when you:

• Visit or use our website at dpowerpack.com.
• Contact our customer support or sales teams by phone, email or online forms.
• Use our services as a residential, commercial, industrial or public sector customer.

This policy applies to information we collect directly from you as well as limited information that may be collected automatically or from trusted partners in order to provide our services. It does not cover information that cannot reasonably be linked to you as an individual customer or contact.

2. Information we collect

The information we collect depends on how you interact with Dpower Pack and the services you use. In general, we collect the following categories of information.

2.1 Information you provide directly

• Contact details such as name, mailing address, service address, email address and phone number.
• Account and billing information such as customer number, payment preferences and transaction history.
• Details related to service requests including connection forms, outage reports and technical questions.
• Feedback or responses you provide in surveys, complaint forms or general correspondence.

2.2 Information collected automatically

When you visit dpowerpack.com we may automatically collect certain technical information to help us understand how the website is used and to keep it secure.

• Device and browser information such as IP address, browser type, operating system and screen size.
• Usage information such as pages visited, time spent on each page, referring website and click paths.
• Approximate location information derived from your IP address to help us display relevant content.

2.3 Information from third parties

Where permitted by law we may receive limited information from payment processors, credit agencies or service partners in order to verify identity, process payments, detect fraud or comply with legal obligations.

3. How we use information

We use the information we collect for the purposes described below and for closely related operational purposes. Dpower Pack does not sell customer information for marketing by unrelated third parties.

• To create, manage and maintain your customer account and service relationship.
• To process payments, issue bills and handle questions about charges or usage.
• To schedule and coordinate field work, connections, upgrades and maintenance visits.
• To communicate with you about outages, safety messages, planned work or changes to your service.
• To improve our website, support channels and internal processes through analysis and reporting.
• To protect our rights, our customers and our network through fraud detection and security monitoring.
• To comply with legal, regulatory or reporting obligations that apply to utilities and service providers.

4. Cookies and similar tools

Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies in a limited way to:

• Allow core website functions such as page navigation and secure areas.
• Remember basic preferences such as language or the last page visited.
• Understand how visitors use dpowerpack.com so we can improve structure and content.

You can usually control cookies through your browser settings and choose to block or delete them. If you disable cookies some parts of the website may not function as intended.

5. When we share information

Dpower Pack shares information only when it is necessary for the purposes described in this policy, when you ask us to do so, or when we are legally required. We may share information with:

• Service providers and contractors that help us operate our business, such as billing processors, information technology providers, field contractors and customer support platforms. These partners are required to use information only for the work they perform for Dpower Pack.
• Regulators and authorities when disclosure is required to comply with laws, regulations or valid legal processes, or to respond to a request from a public authority.
• Business transfers if all or part of our operations are involved in a merger, acquisition or other corporate transaction, in which case information may be transferred as part of the due diligence or completion of that transaction.

We do not sell personal information to third parties for their independent advertising or marketing.

6. Data security

We use administrative, technical and physical safeguards designed to protect your information from accidental loss and unauthorized access, use or disclosure. These safeguards include:

• Encryption and secure transmission for sensitive data where appropriate.
• Access controls that limit data handling to trained personnel with a business need.
• Regular monitoring of systems for vulnerabilities, misuse and unusual activity.

No system can be guaranteed to be completely secure. If we become aware of a data incident that affects your information we will review the situation and, where required, notify you and relevant authorities.

7. Data retention

We keep information only for as long as it is reasonably necessary for the purposes described in this policy or as required by applicable law, regulations or regulatory guidance. Retention periods may vary depending on:

• The type of service you receive from Dpower Pack.
• Whether there is an ongoing relationship, dispute or outstanding request.
• Legal obligations relating to tax, accounting, safety or regulatory reporting.

When information is no longer needed we aim to delete it, anonymize it or store it in a form that no longer identifies you.

8. Your choices and rights

Depending on where you live you may have certain rights regarding your personal information. While specific rights can vary by jurisdiction, in general you may be able to:

• Request access to the information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Request that we delete certain information, subject to legal requirements.
• Object to or request limits on how we use your information in some situations.
• Update your communication preferences or opt out of non essential messages.

To exercise these rights or to ask a question about how your information is handled, please contact us using the details in the Contact section below. We may need to verify your identity before responding to certain requests.

9. Children privacy

Dpower Pack services and websites are intended for use by adults and business representatives. We do not knowingly collect personal information from children under 13 years of age. If you believe a child has provided us with information without appropriate consent, please contact us so that we can investigate and take appropriate steps.

10. Third party links

Our website may contain links to third party websites or services that are not operated by Dpower Pack. This policy only covers dpowerpack.com and our own services. We are not responsible for the privacy practices of other websites and encourage you to review their policies before sharing information.

11. Changes to this policy

We may update this Privacy Policy from time to time as our services, technology or legal obligations change. When we make material changes we will update the effective date at the top of the page and, where appropriate, notify you through our website or by direct communication.

12. Contacting us

If you have any questions, concerns or requests about this Privacy Policy or how Dpower Pack handles your information, you can contact us using the details below.

• Company: Dpower Pack
• Website: dpowerpack.com
• Toll Free: +1 888 611-5869
• Email: privacy@dpowerpack.com
• Postal mail: Please use the contact address listed on your latest Dpower Pack bill or on our Contact page.

We will review your message and respond as soon as practical. For security reasons we may not be able to discuss account specific information until we have verified your identity.