1. Scope of this notice
This page supplements the Dpower Pack Privacy Policy. It is intended for individuals in locations where privacy rules allow you to opt out of the sale or sharing of personal information, including certain state privacy laws in the United States.
If there is a difference between this page and local law, the local law controls. Some of the rights described here may not apply to you in every case. For full details of how we collect, use and protect personal information, please review our main Privacy Policy.
2. What "sell" and "share" mean in this context
In everyday language "sell" usually means an exchange of something for money. Some privacy laws use a much broader definition. Under those rules:
- Sell can include providing personal information to another business in exchange for money or something of value, such as access to tools or services.
- Share can include disclosing personal information to third parties for cross context behavioural advertising or similar activities.
These definitions can apply even if there is no direct money payment and even if we never disclose your name to advertisers. That is why we describe your opt out choices clearly here.
3. How Dpower Pack uses your information
Dpower Pack uses personal information primarily to provide and support energy services. This includes tasks such as opening and managing accounts, processing payments, maintaining infrastructure, handling outages and communicating with you about your service.
We do not sell customer personal information in a way that involves handing over customer lists to third parties for independent marketing. In limited cases we may:
- Use analytics tools that help us understand how visitors use our website and online services.
- Work with service providers that deliver interest based advertising or measure the performance of communications.
- Share limited information with partners that help us operate our business, as allowed by law and contract.
Depending on where you live, the activities above may be treated as "selling" or "sharing" personal information under local law. If that is the case, you can ask us not to use your information in that way.
4. Your right to opt out of sale or sharing
If applicable privacy rules in your location give you this right, you may instruct Dpower Pack to:
- Not sell your personal information to third parties.
- Not share your personal information for targeted or cross context behavioural advertising.
After we honour your opt out request we will not use your personal information in ways that qualify as "sale" or "sharing" under the applicable law, except where an allowed exception applies.
5. How to submit an opt out request
You can submit a "Do Not Sell or Share My Personal Information" request using any of the options below:
- Online: visit our Contact page, choose a privacy or data protection topic if available, and note that your message is a "Do Not Sell or Share" request.
- Phone: call our toll free number +1 888 611-5869 and tell the representative that you would like to submit a "Do Not Sell or Share" request.
To help us process your request, please provide your full name, contact details, customer or account number if you have one, and a clear statement that you wish to opt out of sale and sharing of your personal information.
6. Cookies and advertising technology choices
When you visit our website, we and our service providers may use cookies and similar technologies to operate the site, measure usage and in some cases support advertising or analytics.
- You can often control cookie settings using your browser or device controls.
- Where available, you may see cookie banners or preference tools that let you choose which categories of cookies to allow.
- Some advertising networks also offer separate choice pages that apply across many participating companies.
Adjusting cookie and advertising preferences helps reduce or stop some forms of data sharing that may be considered a "sale" or "share" under law. For a full description of our use of cookies, please see any cookie specific notice linked from our Privacy Policy or website footer.
7. Sensitive personal information
Some privacy rules treat certain data as "sensitive" personal information. Examples can include precise location, financial account numbers, login credentials or information about health or protected characteristics.
Dpower Pack does not use sensitive personal information for purposes such as profiling in a way that would trigger a separate right to limit use under many privacy laws. Where we collect or process sensitive information, it is usually:
- Required to provide services you request.
- Needed for security, safety or fraud prevention.
- Required to comply with law or regulatory obligations.
If local law gives you a right to limit certain uses of sensitive personal information and you want to exercise that right, you can use the same contact methods set out in this page.
8. Verification and authorised agents
To protect your privacy we may need to verify your identity before we act on an opt out request. The verification steps can vary based on the type of request and the sensitivity of the information involved.
- We may ask you to confirm basic account or contact details that we already have on file.
- If you submit a request on behalf of another person, we may ask for documents that prove you are authorised to act for them.
- Where the law permits, you can appoint an authorised agent. In that case we may require written permission from you and may still contact you directly to confirm the request.
If we cannot verify your identity with a reasonable level of certainty, we will explain that we are not able to complete the request and may offer alternative options where possible.
9. When we may continue to use data even after an opt out
Even if you ask us not to sell or share your personal information, we may still process it for other required or permitted reasons. For example, we may continue to:
- Provide services you request and maintain your account.
- Process payments and handle billing, collections or refunds.
- Detect, prevent or investigate fraud, security incidents or unlawful activity.
- Comply with legal obligations, regulatory requirements or valid requests from public authorities.
- Perform internal analytics that do not involve sale or cross context advertising.
These activities are separate from any sale or sharing of personal information for advertising. Your opt out request does not stop us from carrying out tasks that are required to deliver services or comply with the law.
10. Non discrimination
Dpower Pack will not treat you unfairly for exercising your privacy rights. Subject to the limits allowed by law, this means that if you choose to opt out of sale or sharing of personal information, we will not:
- Deny you goods or services solely because you exercised your rights.
- Charge different prices or rates without a lawful and transparent reason.
- Provide a lower level or quality of service just because you made a privacy request.
In some cases we may need a certain amount of information to provide services. If you choose not to share that information, it may limit which services are available. When that happens we aim to explain the reason clearly.
11. Updates to this "Do Not Sell or Share" page
We may update this page from time to time to reflect changes in our data practices or in applicable privacy laws. When we make significant changes we will adjust the "Last updated" date at the top of this page and may highlight the change on our website.
We encourage you to review this page regularly so that you stay informed about your choices and the way Dpower Pack uses personal information.
12. How to contact Dpower Pack about your privacy choices
If you have questions about this "Do Not Sell or Share My Personal Information" page, or if you would like help submitting or understanding a request, please contact us using one of the options below.
- Phone: Toll free +1 888 611-5869
- Online: use the forms on the Contact page at dpowerpack.com and select a topic related to privacy or data protection if available.
Please include enough information for us to locate your account and respond, such as your name, contact details and any relevant account or service reference.